Privacy Policy

Personal Information

When you use Sylo CRM, we may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name
• Account Information: Username, password, profile information
• Usage Data: How you interact with our platform, features used, time spent
• Communication Data: Messages, emails, and other communications with our support team
• Payment Information: Billing address, payment method details (processed securely through third-party providers)

Automatically Collected Information

We automatically collect certain information when you visit our website or use our services:

• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, pages viewed, clicks, searches, errors
• Cookies and Tracking: Information stored in cookies and similar technologies
• Location Data: General geographic location based on IP address

Service Provision

• Provide, maintain, and improve our CRM services
• Process transactions and manage your account
• Provide customer support and respond to inquiries
• Send important service-related communications

Business Operations

• Analyze usage patterns to improve our platform
• Develop new features and services
• Conduct research and analytics
• Ensure platform security and prevent fraud

Marketing and Communications

• Send promotional materials and updates (with your consent)
• Notify you about new features and services
• Conduct surveys and gather feedback
• Provide personalized content and recommendations

Security Measures

We implement industry-standard security measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest using AES-256 encryption
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Security audits and vulnerability assessments
• Secure Infrastructure: Hosted on secure, SOC 2 compliant cloud infrastructure
• Employee Training: Regular security training for all team members

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Account Data: Retained while your account is active and for 2 years after closure
• Usage Data: Retained for 3 years for analytics and improvement purposes
• Communication Data: Retained for 5 years for support and legal purposes
• Payment Data: Retained as required by law and payment processor requirements

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Limited Sharing

We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who help us operate our platform
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly consent to sharing your information

Access and Control

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Export your data in a machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

Communication Preferences

You can control how we communicate with you:

• Unsubscribe from marketing emails using the link in any email
• Update your communication preferences in your account settings
• Contact us directly to modify your preferences

Types of Cookies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

You can control cookies through your browser settings or our cookie preference center.