Cookie Policy
Learn about how we use cookies and similar technologies to enhance your experience on Sylo CRM.
Last updated: October 17, 2025
What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
Cookies allow a website to recognize a user's device and remember information about their visit, such as their preferred language and other settings. This can make your next visit easier and the site more useful to you.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems.
- Purpose: Enable basic website functionality and security
- Examples: Login sessions, shopping cart contents, form data
- Duration: Session or up to 1 year
- Can be disabled: No - these are required for the site to work
Performance Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Purpose: Analyze website usage and improve performance
- Examples: Page views, time spent on site, error tracking
- Duration: Up to 2 years
- Can be disabled: Yes - through browser settings or our cookie preferences
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalization.
- Purpose: Remember your preferences and settings
- Examples: Language preferences, theme settings, user interface customizations
- Duration: Up to 1 year
- Can be disabled: Yes - but this may affect website functionality
Marketing Cookies
These cookies are used to track visitors across websites to display relevant and engaging advertisements.
- Purpose: Deliver targeted advertisements and measure campaign effectiveness
- Examples: Ad targeting, conversion tracking, remarketing
- Duration: Up to 2 years
- Can be disabled: Yes - through browser settings or our cookie preferences
Specific Cookies We Use
| Cookie Name | Purpose | Type | Duration |
|---|---|---|---|
| session_id | Maintain user session | Essential | Session |
| user_preferences | Store user settings | Functional | 1 year |
| analytics_data | Track website usage | Performance | 2 years |
| marketing_tracking | Ad targeting and tracking | Marketing | 2 years |
Managing Your Cookie Preferences
Cookie Preference Center
You can manage your cookie preferences through our cookie preference center, which you can access at any time by clicking the "Cookie Settings" link in our website footer.
Note: You can change your cookie preferences at any time. However, disabling certain cookies may affect the functionality of our website.
Browser Settings
Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse cookies or delete certain cookies.
Chrome
Settings → Privacy and security → Cookies and other site data
Firefox
Options → Privacy & Security → Cookies and Site Data
Safari
Preferences → Privacy → Manage Website Data
Edge
Settings → Cookies and site permissions → Cookies and site data
Third-Party Cookies
Analytics Services
We use third-party analytics services to help us understand how our website is used. These services may place their own cookies on your device.
- Google Analytics: Website traffic and user behavior analysis
- Hotjar: User experience and heatmap analysis
- Mixpanel: Product analytics and user journey tracking
Social Media
Our website may include social media features, such as sharing buttons, that may place cookies on your device.
- LinkedIn: Professional networking integration
- Twitter: Social sharing and engagement
- Facebook: Social sharing and advertising
Advertising Partners
We may work with advertising partners who may place cookies on your device to deliver targeted advertisements.
- Google Ads: Search and display advertising
- Facebook Ads: Social media advertising
- LinkedIn Ads: Professional network advertising
Data Protection and Privacy
Privacy Compliance
Our use of cookies complies with applicable privacy laws, including:
- GDPR: European General Data Protection Regulation
- CCPA: California Consumer Privacy Act
- PIPEDA: Personal Information Protection and Electronic Documents Act (Canada)
Data Security
We implement appropriate security measures to protect the information collected through cookies, including encryption and access controls.
Data Retention
Cookie data is retained only as long as necessary for the purposes outlined in this policy. Most cookies expire automatically after a set period.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page.
We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and related technologies.
Contact Us
If you have any questions about this Cookie Policy or our use of cookies, please contact us:
Email: privacy@mysylo.ai
Phone: +1 (555) 123-4567
Address: San Francisco, CA